FAQ

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【Announcement】Closing VoiceLink for your accounts on March 31, 2019

We would like to announce our decision to close VoiceLink in March 2019 due to low growing rates and challenging maintenance issues to keep up with users’ expectations.

On March 31, your VoiceLink account and Rooms  will not be available. We will begin deleting contents from VoiceLink accounts.

Photos/Videos/Comments posted on each VoiceLink Room will be deleted as well.

If you would like to download/save your contents, please make sure of salvaging your contents in need before the end of March.

Note: Photos/Videos/Comments posted on Facebook Groups are not to be deleted.

After March, you will no longer be able to create a Room and to start On Air. For further information, please refer to the full Help/FAQ.

All of us, Team VoiceLink, really appreciate your contribution for making VoiceLink special. We are grateful for the outstanding users and group admins.

Thank you for your cooperation and dedication.

Kind regards

Team VoiceLink.
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Features of VoiceLink

1. My Room

Q1: What is “My Room”?
Q2: How can I start on air with “My Room”?
Q3: What is “Privacy Settings”?
Q4: What is “Invite Member”?

2. How to manage Rooms

Q1: How can I create a Room?
Q2: I wonder how a new Facebook Group will be displayed on VoiceLink®.
Q3: How can I start on air?
Q4: How do I close the on air Room?
Q5: What is “Room Privacy”?
Q6: Is “Secret Room” available for any user?

3. Admins

Q1: Who are “Admins”?
Q2: Are multi Admins available?

4. Members

Q1: Who are “Members”?

5. Speakers

Q1: Who are “Speakers”?

6. Listeners (Guests, Members)

Q1: What is the difference between Guest and Member?

7. Speak in the on air Room

Q1: How to speak in the on air Room?
Q2: Is it necessary to have a microphone or a piece of earphones?
Q3: Does Network status affect sound quality on VoiceLink®?
Q4: My voices have some delay. Is there any solution to improve delay?
Q5: My voice has some noises. Is there any solution to reduce the noises?
Q6: Though I entered  the Room as a speaker, but no one can hear me.
Q7: My voice is available to the other participants. My icon moves rhythmically when I speak in the on air Room. However, the other participants cannot hear me at all. What should I do?

8. How to listen to the conversation in the on air Room

Q1: How can I listen to the conversation in the on air Room?
Q2: I cannot hear the voice of a certain speaker.
Q3: I have an internet connection which is fast enough to browse, but still I have hard time for listening to the conversation.

9. On Air Rooms

Q1: How can I know the Members in the on air Room?
Q2: How can I block a user?
Q3: How can I know other user’s profile?
Q4: How can I enter the Speakers’ Area?
Q5: How can I leave the Speakers’ Area?
Q6: How can I mute the microphone?
Q7: How can I enter the on air Room?
Q8: How can I leave the on air Room?
Q9: Is chat functionality available in the on air Room?
Q10: What is “My Media”?
Q11: What is “Dictate”?
Q12: Is “Dictate” available on Android devices?
Q13: How can I adjust the volume in the on air Room?
Q14: How do I close the on air Room?
Q15: How can I check out “Members List”?
Q16: Is it available to scroll the screen?

10. Roomlist

Q1: What is “Roomlist”?
Q2: What are “Admin Rooms”?
Q3: What are “Member Rooms”?
Q4: What are “Other Public/Closed Rooms”?

11. Room Details

Q1: How can I edit the Room title?
Q2: How can I become a Member?
Q3: What is the “Room Privacy”?
Q4: How can I leave the Room on VoiceLink®?
Q5: How can I delete the Room?

12. Settings

Q1: How can I adjust the volume in the on air Room?
Q2: Is it necessary to have earphones with mic to speak in the on air Room?
Q3: What if I would not allow on the dialog “VoiceLink® would like to access the Microphone”, what happens next?
Q4: Why is there a case in which the sound is unstable? How can I improve?

13. Services and Sign In

Q1: Is it free to use VoiceLink®?
Q2: Is it available to switch several accounts on one mobile device?
Q3: Is it available to switch my Facebook account to another, when to sign in VoiceLink®?
Q4: Is it available to sign in VoiceLink® with several devices?
Q5: When I updated VoiceLink®, the screen is freezed. What do I do?
Q6: VoiceLink gets frozen after I have reset password on Facebook. What can I do?
Q7: Though I do have a Facebook account, VoiceLink does not get started. What do I do?
Q8: When I start VoiceLink®, my mobile screen stays white (frozen). How can I do?

Q9: Is VoiceLink® suspended without announces?

14. Security

Q1: Why does VoiceLink® make use of  information regarding Facebook?
Q2: How does VoiceLink® store the acquired Facebook information?
Q3: Is there any possibility for the third parties to listen to the conversation held in the Secret Room on VoiceLink®?